Customer Education Update (April 21, 2024)
Everything that you need to know this week in the world of Customer Education!
Welcome to the Customer Education Weekly
If you are interested in any of the following, then you are in the right place:
Customer Education
Instructional Design
Customer Success
Customer Marketing
Amazing People
This space will occasionally be used for updates and special announcements, but (for now) scroll down to find the good stuff.
Peace, love, and a whole lot of happiness,
Joe
Intellum: How to Drive Returning Learners to Your Education Program
The Onboarding Lab: How to Use Timely Customer Stories to Strengthen B2B Customer Onboarding
Customer Education Chronicles: Readiness and Rollouts: The Art of Timed Training
Brainstorm: How to align Customer Success and Customer Education (and send customer value soaring)
Did I miss something? Let me know on LinkedIn.
Vicky Kennedy shows the intersection of GTM teams (do you agree?)
Wasim Cassim uses AI to develop online learning the right way
Sabrina Blackmon highlights the similarities in teaching and CS
Intellum drops 5 insights from the State of Education-Led Growth Report
April 23: The 7 habits highly effective customer education professionals should adopt on a weekly, monthly, and quarterly basis (Sign up by April 22)
April 29: From training to growth: How MongoDB scales technical training
April 30: Unified Adoption Journey: How Content Bridges the Gap from Buyers to Advocates
May 15: MicrolearningCONF Europe 🌏
May 22: Leveraging AI for Efficient Product Video and Help Article Creation
May 22: Beyond the Hype: How AI Actually Helps Scale Your Education Program
June 12: The Education-Led Growth Maturity Model: A Roadmap to Scalable, Strategic Learning Programs
June 12: Education-Led Growth by the Numbers: What the 2025 Research Reveals
Hosting an upcoming event? Let me know on LinkedIn.
Customer Ed Nuggets: How AI and Video Boost Skill Verification
The Digital CX Podcast: The Art of Collaboration in Digital CS with Holly Goodliffe
The Talented Learning Show: What Makes Action-First Learning Tick? With Karl Kapp
The Visual Lounge: If You’re Not Hooking Viewers in 5 Seconds… You’ve Already Lost Them
Check out SaaS Academy Advisor’s awesome Customer Education Job Board