Customer Education Update (December 16, 2024)
Everything that you need to know this week in the world of Customer Education!
Welcome to the Customer Education Weekly
If you are interested in any of the following, then you are in the right place:
Customer Education
Instructional Design
Customer Success
Customer Marketing
Amazing People
I’ll be taking a 2-week break to spend the holidays with my family, so I look forward to seeing you all again on January 6th!
Peace, love, and a whole lot of happiness,
Joe
Skilljar: Syndicating Content for Extended Reach: A Smarter Way to Scale Customer Education
Intellum: 5 Common Mistakes Creating Customer Education Videos
Viktoria Kharlamova: Top Products and their User Onboarding (Miro Board)
Did I miss something? Let me know on LinkedIn.
George Dilthey automated his help center (and it didn’t work).
Vicky Kennedy shares her predictions for CE trends in 2025.
Blair Mishleau wants to help you audit your content smarter!
Ramli “RJ” John shares his “must-track” metrics for onboarding.
Roberto Aiello is offering his mentorship. Take him up on it!
December 18: Roundtable: End-of-Year Celebration
December 20: CE EMEA Meetup
March 18-19: CEdMA Annual Conference (Austin, TX)
Hosting an upcoming event? Let me know on LinkedIn.
Introducing Onboarding Therapy, a new podcast from Arrows: Customer onboarding in B2B SaaS is changing fast, but the resources for onboarding teams? Not so much. That's why we started Onboarding Therapy, a podcast that tackles the real challenges onboarding teams face every day.
CELab: CELab 2024 Wrapped
Product Growth Podcast: Onboarding Done Right: A Masterclass with Ramli John
The Digital CX Podcast: Pro Tips for Building a Better Digital CS Program with Marley Wagner
The Visual Lounge: Video, Screenshots, and AI - Insights from a Customer Education Manager
Check out SaaS Academy Advisor’s awesome Customer Education Job Board