Customer Education Update (February 17, 2024)

Feb 17, 2025

Welcome to the Customer Education Weekly

If you are interested in any of the following, then you are in the right place:

This space will occasionally be used for updates and special announcements, but (for now) scroll down to find the good stuff.

Peace, love, and a whole lot of happiness,

Joe

The Onboarding Lab: How to Reverse Onboarding to Set World-Class Customer Goals

Intellum: What is Education-Led Growth?

Intellum: Why You Need a Partner Education Program

Skilljar: Product Adoption: What It Is and How to Measure It

Gaintsight: Finding the Perfect Match: Love at First Renewal with Digital Customer Success

Brainstorm: A Valentine's Day guide to winning end-users' hearts

Did I miss something? Let me know on LinkedIn.

Holly Goodliffe discusses who owns in-product education.

Kat Breeggemann tells you how she got her emails opened by customers.

Justin Seeley goes back to the basics on how to keep your customers learning and growing.

February 18: Scaling Customer Onboarding with Smarter Data and Learning

February 20: CE, CS, CX—What’s Next? The Product Education Team Reality Check

February 25: Diverse Voices in Customer Education: Panel Discussion

February 26: How Practical Assessments Drive Customer Success and Product Adoption

March 11-12: Customer Success Summit (New York)

March 18-19: CEdMA Annual Conference (Austin, TX)

March 27: The State of Developer Adoption 2025: Tools, Trends, and Tactics

Hosting an upcoming event? Let me know on LinkedIn.

CELab: Celebrating 150 Episodes – Reflections on our Journey in Customer Education
Customer Ed Nuggets: Customer Advocacy Missteps to Avoid
CXetera: What is the future of CX? + Is AI Eating Customer Experience?
The Digital CX Podcast: Handwritten Notes as a CX Strategy to Surprise & Delight with David Wachs of Handwrytten
The Visual Lounge: AI Assisted Video Creation (Revisited)