Customer Education Update (February 3, 2024)

Feb 03, 2025

Welcome to the Customer Education Weekly

If you are interested in any of the following, then you are in the right place:

This space will occasionally be used for updates and special announcements, but (for now) scroll down to find the good stuff.

Peace, love, and a whole lot of happiness,

Joe

Screenspace: Interactive Customer Journey Map!

The Onboarding Lab: How to Use Change Management to Transform Your B2B SaaS Onboarding

Intellum: Corporate Training in the Hybrid Workplace: Best Practices for Engagement

Skilljar: The Skillet (January 2025)

Skilljar: Product Adoption: What It Is and How to Measure It

Skilljar: What is SCORM? A Comprehensive Overview

Brainstorm: How to speed up customer onboarding: The 7 numbers to start measuring right away

Did I miss something? Let me know on LinkedIn.

Kim Hacker doesn’t like watching video tutorials, and neither do I.

Joel Primack lists his top four ambassador/champion pages. Lots of inspiration.

Lila Krutel starts by showing the learners the outcomes, not the solution.

Dannah Vaughan starts a new series about Onboarding.

February 13: MicrolearningCONF 🌍 Europe

February 13: From certification to conversion: How Codefresh scales developer engagement with Instruqt

February 20: CE, CS, CX—What’s Next? The Product Education Team Reality Check

March 18-19: CEdMA Annual Conference (Austin, TX)

March 27: The State of Developer Adoption 2025: Tools, Trends, and Tactics

Hosting an upcoming event? Let me know on LinkedIn.

CELab: Julie Cochrane – Balancing Instructor-Led Delivery Costs with Customer Value: A Pricing Playbook
Customer Ed Nuggets: Customer Advocacy Missteps to Avoid
The Digital CX Podcast: Current State of AI in CS and Introducing MondAI CS with Michael Forney