Customer Education Update (January 13, 2024)

Everything that you need to know this week in the world of Customer Education!

Welcome to the Customer Education Weekly

If you are interested in any of the following, then you are in the right place:

• Customer Education

• Instructional Design

• Customer Success

• Customer Marketing

• Amazing People

This space will occasionally be used for updates and special announcements, but (for now) scroll down to find the good stuff.

Peace, love, and a whole lot of happiness,

Joe

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Thought Industries: How to Calculate the ROI of a Customer Training LMS

Customer Education Chronicles: Critical questions to scale your training in 2025

Intellum: 5 Customer Education Predictions for 2025

Skilljar: What Makes a Great Academy? 7 Trends & 1 Template

Skilljar: The Skillet Customer Education Newsletter December 2024 (Thanks for the shoutout!)

Echtus: Seven Dimensions of Education Strategy that Smart Companies Prioritize

Did I miss something? Let me know on LinkedIn.

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Jaclyn Peel tells all about the benefits of CE.

Matthew Tidwell introduces the concept of Education-Led Growth.

Blair Mishleau wants you to document your CE processes!

Lila Krutel shares her 2025 CE predictions.

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January 15: Fusing AI with Certification and Labs

January 16: Break the Mold: Rethinking Social Learning with Atlassian

March 18-19: CEdMA Annual Conference (Austin, TX)

Hosting an upcoming event? Let me know on LinkedIn.

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• CELab: Roasting the Robot CELabs Live Commentary on AI-Generated Content

• Mixology: Elevate Your Customer Education Strategy: Drive Business Impact and Engagement

• Onboarding Therapy: Why Blaming Sales Doesn't Work

• The Digital CX Podcast: Data Hygiene for Great Customer Experiences with Irwin Hipsman of Repetitos

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Check out SaaS Academy Advisor’s awesome Customer Education Job Board

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