Customer Education Update (January 20, 2024)

Jan 20, 2025

Welcome to the Customer Education Weekly

If you are interested in any of the following, then you are in the right place:

This space will occasionally be used for updates and special announcements, but (for now) scroll down to find the good stuff.

Peace, love, and a whole lot of happiness,

Joe

Gainsight: Take 5 minutes and fill out the State of Education In the Customer Journey survey!

The Onboarding Lab: How to Partner with Customer Support to Maximise Your Customer Onboarding

Intellum: Top 6 Strategies to Boost Learner Engagement During Virtual Instructor-Led Training

Skilljar: 10 User Onboarding Best Practices You Can't Skip

Brainstorm: Rapid customer onboarding in B2B SaaS: How to speed up onboarding and drive first value in 20 days

Gainsight: Cost-Effective Customer Support: How Self-Service Reduces Operational Costs

Did I miss something? Let me know on LinkedIn.

Devin Chaloux shares his hot takes on HubSpot Academy (and how to make it better)

Kevin Alster talks about what makes CE content great (with Roberto Aiello)

Blair Mishleau thinks that being zany is a good thing

Skilljar shared an awesome CE Reporting Blueprint

January 28: 2025 Community Predictions and Trends: What’s Coming Next

January 28: Customer education strategies for 2025

January 30: Boost GTM Success with Partner Education

February 13: MicrolearningCONF 🌍 Europe

March 18-19: CEdMA Annual Conference (Austin, TX)

Hosting an upcoming event? Let me know on LinkedIn.

Customer Ed Nuggets: 10 Customer Advocacy Program Benefits
The Digital CX Podcast: From B2C to B2B: Simplicity is Key in Digital CS with Ed Powers
The Talented Learning Show: Proven Fintech Software Adoption Strategies