Customer Education Update (March 24, 2024)

Everything that you need to know this week in the world of Customer Education!

Welcome to the Customer Education Weekly

If you are interested in any of the following, then you are in the right place:

• Customer Education

• Instructional Design

• Customer Success

• Customer Marketing

• Amazing People

This space will occasionally be used for updates and special announcements, but (for now) scroll down to find the good stuff.

Peace, love, and a whole lot of happiness,

Joe

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Thought Industries: Customer Education Examples to Ensure Product Adoption

Intellum: 5 Takeaways from the 2025 CEdMA Conference & The State of Education-Led Growth

The Onboarding Lab: How Imposter Syndrome Can Lead to Stronger Customer Onboarding Relationships

Gainsight: The Biggest Lie in Community Management? ‘Set It and Forget It’

Talented Learning: 5 Strategies to Scale Customer Training With an LMS

Did I miss something? Let me know on LinkedIn.

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McKenzie Day gives two examples of how IDs can build your CE roadmap.

Vicky Kennedy preaches on “personalized learning.”

Kat Breeggemann thinks that CE and CS should be besties!

Blair Mishleau shares his essential travel toolkit.

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March 27: The State of Developer Adoption 2025: Tools, Trends, and Tactics

March 27: From Overload to Clarity: Structuring Customer Learning Across Channels

April 10: Digital + Customer Success Summit

May 15: MicrolearningCONF Europe 🌏

Hosting an upcoming event? Let me know on LinkedIn.

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• The Digital CX Podcast: Start Where You Are: Small Steps to Success with Justin Neal

• The Visual Lounge: Harnessing AI for Visual Communication (Live at Training 2025)

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Check out SaaS Academy Advisor’s awesome Customer Education Job Board

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