Customer Education Update (March 31, 2024)
Everything that you need to know this week in the world of Customer Education!
Welcome to the Customer Education Weekly
If you are interested in any of the following, then you are in the right place:
Customer Education
Instructional Design
Customer Success
Customer Marketing
Amazing People
This space will occasionally be used for updates and special announcements, but (for now) scroll down to find the good stuff.
Peace, love, and a whole lot of happiness,
Joe
The Onboarding Lab: How to Say “No” and Set Strategic Boundaries in Customer Onboarding
Customer Education Chronicles: The Content Rescue Mission: Tools to Save the Day!
Teaching with Tech in Mind: Where can we find tiny opportunities to improve instruction?
Uplimit: How Databricks achieved a 94% completion rate and cut training time by 75% with Uplimit (Case Study)
Brainstorm: The Ultimate Customer LMS Buyer's Guide
Did I miss something? Let me know on LinkedIn.
Matija Hiti shows the value of SMEs and Instructional Designers
Tanie Bonaventure wants you to keep your CE strategy simple
Bob Mathers hits on the KPIs that you should be measuring (CE via CS)
Blair Mishleau shows you how to keep your documentation up-to-date quickly
April 10: Digital + Customer Success Summit
May 15: MicrolearningCONF Europe 🌏
Hosting an upcoming event? Let me know on LinkedIn.
CXetera: Should CSMs do training?
Check out SaaS Academy Advisor’s awesome Customer Education Job Board