Customer Education Update (October 14, 2024)
Everything that you need to know this week in the world of Customer Education!
Welcome to the Customer Education Weekly
If you are interested in any of the following, then you are in the right place:
Customer Education
Instructional Design
Customer Success
Customer Marketing
Amazing People
This space will occasionally be used for updates and special announcements, but (for now) scroll down to find the good stuff.
Peace, love, and a whole lot of happiness,
Joe
Intellum: Top 10 Takeaways From the Education-Led Growth Summit
Intellum: 18 AI Tools to Speed Up Content Creation
Hot Neon: Why Nobody’s Watching your Webinar Recording
Rupali Ahlawat: Maximizing SaaS Product Stickiness through Customer Education and Community Building
Eric Prospero: Customer Education: Training Videos For Software Adoption
Did I miss something? Let me know on LinkedIn.
Lokesh R Sahal applies the concept of Ikigai to Customer Education.
Manasi Shukla thinks the key to understanding how customers learn lives with Marketing and Sales.
Jeff Campbell introduces a new CE metric: Course Library Utilization.
October 15: Lessons from the Experts: The Power of Customer Education with Coupa
October 15-17: ZERO-IN 2024
October 16: Cognition 2024
October 16: When Customer Success and Customer Education Team Up: A Dynamic Duo
October 17: Success Spotlight: Clever's Journey to Boosting NPS, Reducing Support Tickets, and Driving Revenue
October 17: Learning as Driver, Not Passenger: How to Align Your Learning Program With the C-Suite
October 21-23: TSIA World ENVISION
October 23: Roundtable: Growing in Your Education Career
October 25: Brainstorm Monthly Insights Program: Characteristics of a learner-centered model in Customer Education
November 13-14: Gainsight Pulse Europe
November 14: Create Your Customer Education Strategy
November 14: Create & Present Your Year-End Report
November 20: Roundtable: Effective and Engaging Virtual Training
March 18-19: CEdMA Annual Conference (Austin, TX)
Hosting an upcoming event? Let me know on LinkedIn.
The Digital CX Podcast: Inside the Build of 15Five's Digital CS Program w/ Natalia Andreeva & Kaelon Russell
The Visual Lounge: The Training Stories We Tell
Check out SaaS Academy Advisor’s awesome Customer Education Job Board